Our services are inspected and regulated by the Care Quality Commission (CQC). We are proud of our reports and our high standards. Our domiciliary care agency received an excellent 3 star rating for three consecutive years. The CQC no longer operates its star rating system, however under its new assessments of specific outcomes we continue to operate at the highest standards. CQC reports are useful for highlighting our areas of our specialism and showcasing the quality of care we provide. Reports demonstrate how we are performing and as the CQC state, "what the people who receive care" have to say.

You can access the CQC website here

Accolades from CQC:

The focus of our inspections

The focus of our inspections is the experiences people have when they receive care and the impact the care has
on their health and wellbeing. We make our judgements against the regulations, and the judgements we make are
informed by these experiences. This is why inspectors spend a lot of their time on an inspection directly
observing care and talking to people who receive care, their family and carers. They will check their findings in a
number of ways, perhaps by looking at records, or speaking with staff, to reach their judgements

“The service users state that Independence Homes has given them their freedom”

“It is clear the service users value the autonomy and independence they have whilst receiving the level of support commensurate with their needs and safety.”

"The written feedback to CQC describes Independence Homes as “an excellent service providing excellent care…”.

“Service users feel that they are treated with respect and valued as a person, and their right to privacy is upheld."